Contact FAQs

Ordering

Our website operates 24/7 365 days a week and this is where you should place all orders. If you are having trouble with the website please see our ordering FAQ and make sure all your browser settings are correctly set. If you continue to experience problems you may call our customer service representative at 866-517-2896 and place an order over the phone with one condition: it is the customer's responsibility to look over their email confirmation to make sure that the customer's information (shipping, contact, etc.) is correct and the parts in the email confirmation are what the customer intended to order and contact us right away (before product is shipped) if any errors are found or if no email confirmation is received.

Requesting an RMA (Return Merchandise Authorization)

Log into your account from using your email address and password. Then select "Request RMA" from the list of options.

grassrootscomputers.com phone numbers

866-517-2896 - Toll-free customer service phone number
949-276-4153 - Customer service phone number
949-276-4952 - Fax number

Getting updates on your RMA

Please view your current outstanding RMAs from the "Accounts" menu for current status. If you should see that no updates has occurred in several days then please email rma@grassrootscomputers.com to inquire about the RMA in more detail.

E-Mailing grassrootscomputers.com

Most sales related questions can be directed at sales@grassrootscomputers.com.

Website related issues

Please email webmaster@grassrootscomputers.com.

Store Hours

grassrootscomputers.com is open Monday thru Friday from 9:00AM to 5:00PM excluding National Holidays.

Technical Support

Please call or email the manufacturer of the merchandise you are buying or bought for any technical support issues. Customers may email support@grassrootscomputers.com to obtain manufacturer contact information if they are unable to find it. In addition, technical support may be obtained from other users via the support forums on our website.

Complaints

If you should find any aspect of your purchase experience to be less than satisfactory please let us know. We are here to help our customers in anyway within reason instead of them going away unhappy. Please email support@grassrootscomputers.com with the word Complaint and your order number in the email subject.

At this time we do not allow local pickup for consumers. If you are a business customer, please contact to arrange for "Will Call" terms.

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